Shipping Policy
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This Shipping Policy describes how Softmere (“we”, “us”, or “our”) handles shipping and delivery for orders placed on our website.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Destinations
We offer international shipping.
However, at this time, we are only shipping within the United States.
We reserve the right to expand shipping destinations in the future.
Estimated Delivery Time
Estimated delivery time for orders shipped within the United States is 7–12 business days after processing.
Please note that delivery times are estimates and may vary due to factors beyond our control, including carrier delays, weather conditions, or high-demand periods.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
Tracking Information
All orders include tracking.
Tracking details will be sent to the email address provided at checkout once the order has shipped.
Delays & Exceptions
While we strive to meet estimated delivery times, delays may occur due to external factors such as carrier issues, customs clearance (for future international orders), or unforeseen circumstances.
Softmere is not responsible for delays caused by shipping carriers.
Incorrect Address
Please ensure that your shipping address is entered correctly.
Softmere is not responsible for orders delayed or lost due to incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery so we can assist you.
Contact Information
If you have any questions regarding shipping, please contact us at: